SuperFastGeeks℠ Service Plan
PC Laptops offers remote service to your machine with SuperFastGeeks℠ service which includes remote troubleshooting service, installation and repair, virus scan and removal, tune ups, data back up, and identity protection.
PCL is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using PCL’s products or services you can be assured that such information will only be used in accordance with this privacy statement. PCL may change this policy from time to time without notice. You should periodically check with PCL from time to time to ensure that you are happy with any changes. This policy is effective from January 1, 2010. PCL collects Customer Information in a variety of settings. For example, when a party purchases a computer PCL collects a variety of Customer Information for sales, service and warranty purposes; when a Customer originates a call for technical support, logs onto a PCL website, brings a computer for repair or warranty service, PCL, depending on the circumstances, might collect the following information:
- Contact information including email address.
- Computer hardware or software information.
- IP address, and ISP
- Other information relevant to customer needs.
Depending on the circumstances, PCL collects various information to understand your needs and provide you with extraordinary service, and in particular for the following reasons:
- Internal record keeping, accounting, auditing, and customer service evaluation.
- Warranty tracking.
- Improving PCL's products and services.
- Sending promotional materials about new or improved PCL products, or services and other information which we think you may find interesting using the email address which you have provided.
- We will never sell or lease your information.
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
- whenever you are asked for personal information you may inform us that you want your information used only in certain ways; and,
- if you have previously agreed for us to use your personal information for any purpose, you may change your mind at any time by notifying PCL in writing at the following address: _________________insert address__________________________________
We will not sell or lease your personal information to third parties unless we have your permission or are required by law. We may use your personal information to send you promotional information about PCL products and services.
PC Laptops does not knowingly collect personal information from children under the age of 13. If we learn that we have collected personal information on a child under the age of 13, we will delete that data from our systems. PC Laptops encourages parents and guardians to go online with their children. Here are a few tips to help make a child's online experience safer:
- Teach children never to give personal information (such as name, address, phone number, school, etc.) unless supervised by a parent or responsible adult.
- Know the sites your children are visiting and which sites are appropriate.
- Look for website privacy policies. Know how your child's information is treated.
If you believe that any Customer Information is incorrect or incomplete, please write to or email us as soon as possible. PCL will promptly correct any information found to be incorrect.
Please visit the FTC's website(1) for more tips on protecting children's privacy online.
We may transfer your personal information to PC Laptops in the US, to any PC Laptops subsidiary worldwide or to third parties acting on our behalf for the purposes of processing or storage.
Your data will be kept secure and safe.
Returns & Refunds for ESET Renewal
After purchasing an ESET renewal through PC Laptops.com your will be provided with a software renewal key unique to your computer. Due to the nature of software renewals, once this renewal code has been purchased your order will be finalized. You will not be able to receive a refund or return your software code, as once a renewal code has been used it will be bound to your specific computer system indefinitely.
ESET Renewal Delivery Method
After purchasing an ESET renewal through PC Laptops.com your will be provided with a software renewal key unique to your computer via Email to the address provided during checkout. It is the buyer's responsibility to check all spam, trash, and inbox email folders for the incoming activation key. The activation key will be dispatched from the PCLaptops.com mail server immediately, but may take up to 48 hours in some extreme cases to reach its destination. If a key is not received please contact PC Laptops support at 1-877-596-SAVE (7283).